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SYNCHRON
Artificial intelligence

AI agent development

An AI agent that answers customers from your knowledge base and takes action when needed: checks order status, books, hands complex questions to an operator.

Support chat
Can I return my order?
RULES ✓Answers only from approved sources ✓Complex questions go to an operator ✓Every chat is saved in CRM
Who it’s for

What it solves

For businesses with lots of similar questions: online shops, clinics, training centres, services. Operators don’t work at night, but customers expect an answer now.

01

Answers on site and Telegram

Prices, delivery, hours and terms — from the knowledge base.

02

Taking action

Checking order status, booking, opening a request.

03

Hand-off to an operator

Unknown or sensitive questions go to staff with the chat history.

Scope of work

What we do

01

Building the knowledge base and allowed topics

The agent answers only from approved prices, rules and documents.

02

Agent behaviour and limits

We define which questions the agent handles, where it stops and when it hands over to a person.

03

Website, Telegram or CRM connection

The agent works where customers already write: on your website, in Telegram or inside the CRM.

04

API tools for actions

The agent checks order status, opens a request or books an appointment slot.

05

Conversation review and tuning

We review real conversations, fix wrong answers and fill gaps in the knowledge base.

What you get

What is handed over when the work is done.
Working agent and admin panel
Conversation log and report
Guide to updating the knowledge base

Not included

Separately paid costs and work that belongs to other services.
AI API usage
Accuracy of the knowledge base content — that’s yours
How it differsAI agent or a simple bot?

A simple bot follows buttons and a pre-written script. An AI agent understands free-text questions and finds answers in the knowledge base. Clear script — a bot is cheaper; varied questions — an agent.

Work stages

01
Knowledge base Q&A, documents and limits.
02
Pilot agent Testing in a separate channel with your team.
03
Connect Website, Telegram and required systems.
04
Monitor We review answers and extend the base.

Prices and packages

AI agents

Package: Pilot agent
One-time
from8 000 000UZS
  • Building the knowledge base and allowed topics
  • Agent behaviour and limits
  • Website, Telegram or CRM connection
Scope
Agreed scope of work
Estimated timeline
2–4 weeks
Separate cost
AI API usage

AI agents

Package: Full implementation
One-time
Calculated individuallyWe quote the amount after reviewing the task.
  • Building the knowledge base and allowed topics
  • Agent behaviour and limits
  • Website, Telegram or CRM connection
Scope
Agreed scope of work
Estimated timeline
By agreement
Separate cost
AI API usage
The final price is set once we agree on scope and requirements.

What we need to start

01Frequent questions and answers
02List of actions the agent may take
03Hand-off rule for operators

What affects the price

Number of channels and knowledge base size
Actions the agent performs
Conversation volume (API usage)
The final price is set once we agree on scope and requirements.
FAQ

Frequently asked questions

Short answers on how work starts, pricing, timelines and ongoing support.

It only answers from the knowledge base and hands off when confidence is low. All chats are logged.

Still have a question? Message us on Telegram — we’ll answer for your specific task. Message on Telegram
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Contact

Let’s discuss your task

Tell us what you want to do or what’s getting in your way — we’ll figure out the next step together.

1Request
Hello! We need an AI agent to answer customers.
2Discussion
GoalFeaturesTimeline
3Proposal
Scope of workStagesPricing In progress
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