Technical support
Package: One-time requestfrom500 000UZS
- Reviewing the request
- Fixing the issue or configuring
- Notes on the work done
- Scope
- Agreed scope of work
- Estimated timeline
- 1–3 days
- Separate cost
- Server, cloud and license fees
Who it’s for
What it solves
For companies without a sysadmin, or with one who is overloaded: the website, accounting system, CRM or internal servers must keep running, but it’s unclear who looks after them.
01
One-off request
Investigating and fixing a specific fault.
02
Monthly maintenance
Regular control of updates, backups and monitoring.
03
Request queue
Requests via Telegram or email with a reply history.
Scope of work
What we do
01
Environment audit and access documentation
Before we start, we check servers, services and access and write it all down.
02
Security updates
Planned installation of OS and software security updates.
03
Backup and monitoring checks
We regularly confirm that backups run and monitoring alerts still fire.
04
Responses within the agreed time
We respond to and resolve requests within the times set in the contract.
05
Monthly report and recommendations
Work done and incidents over the month, plus recommended next steps.
What you get
What is handed over when the work is done.Documented environment and access
Request history
Monthly work report
Not included
Separately paid costs and work that belongs to other services.Building new systems — a separate project
Server and licence fees
How it differsSupport or monitoring?
Monitoring tells you about a problem. Support is the team that responds, fixes it and prevents it. The monthly package includes monitoring oversight.
Work stages
01
Audit Environment, access and risks. 02
Agreement Support scope and response time. 03
Maintain Planned work and requests. 04
Report Monthly results and recommendations. Prices and packages
One-time
Technical support
Package: Monthly package1 000 000UZS / mo
- Regular maintenance of the project and servers
- Requests handled on agreed terms
- Support scope set in the contract
- Scope
- Agreed scope of work
- Estimated timeline
- Monthly
- Separate cost
- Server, cloud and license fees
The final price is set once we agree on scope and requirements.
What we need to start
01List of servers and systems, with access
02Critical systems and uptime needs
03A contact person for requests
What affects the price
Number of servers and systems
Required response time
One-off or monthly format
The final price is set once we agree on scope and requirements. FAQ
Frequently asked questions
Short answers on how work starts, pricing, timelines and ongoing support.
Still have a question? Message us on Telegram — we’ll answer for your specific task. Message on Telegram
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Contact
Let’s discuss your task
Tell us what you want to do or what’s getting in your way — we’ll figure out the next step together.
1Request
Hello! We need technical support for our servers.
2Discussion
GoalFeaturesTimeline
3Proposal
In progress